Vicony Tea Wholesale Center

Newly opened up this year, Vicony Tea Wholesale Center is oversea door to door tea wholesale service tailored for small tea shops,tea houses and any trial orders from bulk tea importers. For any orders above 3000USD, pls still inquire at export@viconyteas.com

• Tea Wholesale Procedure
• Tea Wholesale FAQ
• Tea Wholesale Catalogue
• Tea Wholesale Enquiry

Tea Wholesale Procedure

Pls note: All you need to do are only three steps
Step1 Email us at wholesale@viconyteas to request the latest price list		1) You may download tea wholesale catalogue or explore main products before requesting a price list; 2) Pls email us with your necessary information; 3) You'd better let us know your intended tea names and potential order quantity.
We will reply with latest tea price list as well as any other updated information.		We will reply within one business day.
Step 2 Download commercial invoice here, fill it and send it back to us		1)Pls indicate your business name (or your name) address,art number,product name,order quantity; 2)Pls choose and show in invoice from three shipping methods (See shipping methods available)and three payment methods(See payment methods).
We will send invoice back to you with transport fee and other relevant information		1) The tranport fee varies with shipping methods, total order weight and your destination; 2) We will send it back within one business day.
Step3 Fulfill your payment after confirming the invoice		We accept payment by western union, T/T, or PAYPAL.
We will ship your package within three business days after confirming your payment		We will inform you of shipment via email.

Tea Wholesale FAQ

How can I place my order?
Pls see wholesale procedure.

Is there a MOQ (minimum order quantity) I have to buy?
Currently,our MOQ for wholesale is 1 kg per variety. Combined MOQ 2kgs.

Are all teas we see in your website available for wholesale?
No. Due to some reasons,currently,we only provide wholesale service for part of our teas. Any tea available for wholesale has a link to tea wholesale center at its product page. The best way to know about it is to download Tea Wholesale Catalogue.

Can I ask for sample before placing an order?
Currently, we don't provide sample for wholesale as we set a very low MOQ for it. If you plan to place an order above USD3000, you may email to export@viconyteas.com to ask for sample.

What methods of payment do you accept?
Now, there are three payment methods we accept:
1)Western Union Pay;
2)T/T;
2)PAYPAL.
Pls note: a 6% money transfer fee will be charged in advance when you choose PAYPAL payment.

What shipping methods are available？
For wholesale, currently,we only ship by China Post. There are three methods of shipping available now:
1)EMS Express;
2)Ari Parcel;
3)SAL

How much does it cost to ship my order?
We will return the commercial invoice to you with transport fee on it. Pls choose your shipping method on the invoice before sending it during tea wholesale procedure step2

When will my package arrive?
We only show the transport time for delivery to North America and Australia in Chart 1 below. The time is only for reference and it will vary slightly in reality. You can contact us for delivery time to other areas while we can't guarantee the package would arrive within that time as transportation is beyond our control.

Is my package trackable?
Pls see Chart 1 below. The three shipping methods we provide are all carried out by China Post. EMS Express is a courier service with real-time tracking number. Air parcel and SAL are both registered services with a delivery confirmation number. This delivery confirmation number is NOT a tracking number. Tracking numbers are available ONLY if you use EMS Express service.

How do I track my package?
As soon as your package is shipped,you will receive an e-mail confirmation of your shipment that will include a tracking number or a delivery confirmation number(See the difference in previous question). Your package is only trackable when shipped by EMS Express. You can go to www.ems.com.cn to select English version /tracking/online tracking to track it.

When can I claim a refund if I am unable to receive package?
If your package does not arrive within the following specified time and the package was never signed for (i.e. never delivered) ViconyTeas will provide a full refund of purchase cost and shipping.
SAL: after 50 days of payment sent
Airmail: after 35 days of payment sent
Pls note: Clearance at destination customs is beyond our reach. ViconyTeas takes no responsibility for any failure of delivery resulted from destination customs,

What is your return policy?
If an order is short shipped, if the wrong product was sent, or if merchandise is damaged or defective, ViconyTeas will issue a full credit for product cost. No partial returns will be accepted, and merchandise must be sent back in original individual and case packaging. Shipping costs on returned merchandise are at the customer's expense. If you opt to return acceptable merchandise, you will be charged a 20% restocking fee. Merchandise may be returned within 30 days of receipt. No returns will be accepted after 30 days.

Do you offer payment terms?
ViconyTea currently does not offer special payment terms for wholesale service. All orders must be paid in full before shipment. You may consult payment terms for bulk import at export@viconyteas.com.

What kind of package do you use for tea wholesale?
We commonly pack tea into aluminium foil bags which can protect tea against moisture. A layer of foam is being wrapped outside to prevent being crushed. Upon request,we can also pack tea into aluminium foil pouches of various sizes such as 100g,200g,250g. Pls indicate your packing requirement on the commercial invoice you sent us.

Is my personal information kept private?
ViconyTea is committed to keeping your personal information private. We will not sell or transfer any of your personal or business data or transaction records to any other parties. We only release our customers' information on Vicony Tea Directory on the condition that we receive their request for being listed.

Tea Wholesale Catalogue

Download our PDF catalog, which is the best way of knowing about our latest wholesale products

by clicking here:

(PDF-300K)

Tea Wholesale Enquiry

Contact Person: Alexa Wang

E-mail: wholesale@viconyteas.com

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